Course contents

  • Root Cause Analysis (TBRC0104)

    An overview of the technique, outlining when to use it and walking through each step involved.

    Utilizing this systematic process can help you identify root causes of issues quickly so that corrective action may be taken efficiently.

  • The 5 WHYs technique (TB5W0104)

    An in-depth look into the 5 Whys technique and its application as a problem-solving tool in GMP.

    By asking five pointed questions, this method enables us to trace deeper roots of any issue – unlocking quick resolution while saving time! The power behind it is immense; harnessing it will enable businesses to ensure problems are effectively navigated - no matter their complexity or magnitude.

  • Cause and Effect Analysis (TBCE0103)

    Cause-and-Effect Analysis is a tool that assists in discovering all related factors within an issue.

    Using this technique helps uncover the root causes of any problem at hand and allows for better investigation of each component. This module is designed to help you get acquainted with utilizing such analysis; understanding when it should be used and how will lead to more productive resolutions.

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  • Causal Factor Charting (TBCF0103)

    Get to the root of any problem and prevent it from happening again.

    This module will help identify underlying issues at work quickly and efficiently, allowing your team to avoid future trouble spots while honing in on long-term solutions.

Learning outcomes

You will gain an overview of Root Cause Analysis and insight into some of the key tools used in GMP environments

With this knowledge at hand, your organisation could soon benefit from increased efficiency due to improved problem resolution!

  • # Understand what Root Cause Analysis is
    # Describe when to use Root Cause Analysis and its importance
    # Know the process of performing Root Cause Analysis

  • # Understand the 5 Whys technique
    # Understand the benefits of using this technique
    # Describe the process of using 5 Why's

  • # Understand Causal Factor Charting
    # Explain how and when to use it

  • # Understand Cause and Effect Analysis
    # Describe the process on how to use it

Course Features

  • Modules

    Four modules

  • Duration

    2 hours total

  • Language

    English

  • Assessment

    Interactive self assessment

  • Skill level

    Entry level