Course contents

Introduction to Issue Management (PHIM0103)

Issue Management - The Process (PHIM0202)



This module covers the importance of raising, recording and dealing with quality issues and events that occur in the Pharmaceutical GMP environment.


This module dives into why following a systematic and efficient process is important and gives the detailed process to follow when managing issues in a GMP environment

Learning outcomes

By the end of this module, GMP personnel should have a better understanding of how to handle daily quality events that occur in their work environment.

  • What is an issue or a problem

  • Discuss the importance of issue management

  • Recognise how to address an issue

  • Differentiate between raising and reporting

  • Identify the roles and responsibilities

  • Identify the steps to follow

Course Features

  • Modules

    Two modules

  • Duration

    One hour total

  • Language

    English

  • Assessment

    Interactive self assessment

  • Skill level

    Entry level